more users than you think

In the fresh light of day, I have a slightly different way of expressing the ideas in yesterday’s rant

When we’re designing and developing a system (and hopefully we do those two things at the same time), most of us have checklists of some kind in place to ensure that we consider the system’s various users (end users, managers, administrators, support persons, etc). What we often forget, though, is to consider another important group – programmers. We take great pains over user experience, always thinking that means only those folks who’ll use the system for it’s intended purpose. But unless we consider the user experience of the developers, the other users may never see the features they really want, because the code is too impenetrable to work with.

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