This year my stay at SPA2006 is limited to only one and a half days. Nonetheless I plan to attend some interesting sessions, and in the next few posts I’ll describe my impressions of them. The first of these was Thinking for a Change:
In this 3-hour workshop Pascal van Cauwenberghe and Marc Evers led us through the construction of two of the five Theory of Constraints Thinking Tools. We divided into groups, such that each table comprised one “customer” – someone who had a problem to be solved – and a number of “consultants”. The objective was for each group to build a Current Reality Tree for their customer’s problem, and then to build a Future Reality Tree for a possible solution. The problem on our table was set by Emmanuel Gaillot, who wanted to understand some specific behaviour of the managers in an organisation he had worked with.
Now, I had already read the book Thinking for a Change, and frankly found it quite disorganised. Pascal and Marc had also found the same, so for this workshop they had picked through the book and defined a step-by-step process for building CRTs and FRTs. They took us through this process just-in-time, at each stage showing us the next step using their worked example, and then giving us 5 minutes to perform the step on our own problem. This made for an absorbing three hours, in which we actually got to try the whole process from end to end on a real-life situation.
Unfortunately our group got a little bogged down at various times, mostly due to our particular problem being way too large to solve in a dozen 5-minute chunks. Nevertheless we had fun, and we gained practical experience of building a CRT and a FRT.