In What creates job dissatisfaction? You’d be surprised Joe Ely relates the story of a recent job interview in which the candidate had been dissatisfied with her previous employer’s approach to quality:

… she was instructed, if she couldn’t fix the problem as the line moved past her station, to say something to the next person downstream, and then carry on with the next car. “We never knew if that problem got fixed or if it just ended up as the customer’s annoyance,” she told us with a frown.

Joe’s story reminded me of Paradise Mill in Macclesfield. Seems like so many folks have forgotten the wisdom of their forefathers.