One thing that can greatly help in going ugly early is the existence of a user community for a software product. Spookily, Guy Kawasaki posted The Art of Creating a Community to his blog yesterday. Good advice, all of it, and as always the emphasis is on authenticity and openness.
creating a user community
Posted on February 15, 2006
August 5th, 2008 → 5:36 pm
[...] One thing that can greatly help in going ugly early is the existence of a user community for a software product. Spookily, Guy Kawasaki posted The Art of Creating a Community to his blog yesterday. Good advice, all of it, and as always the emphasis is on authenticity and openness. (From silkand spinach). [...]